City Operations
Emergency Response Coordination
Multi-agency emergency response coordinated on one live plane.
During a major incident, agencies coordinate over radio and phone with no shared operating picture.
Expected outcome
Multi-agency response shares one live operating picture with resources routed to the incident automatically.
Hours saved / wk
16
FTEs freed
0.7
Monthly value
$11,500
Triggers
Integrations
Webhook / REST API
Ingest live signals from your systems
Slack / Teams (optional)
Escalate edge cases to a channel
Agent steps
2 credits / run- 1
Perceive
Ingests incident, 311 and municipal-asset signals into a live World Model of the operation.
- 2
Classify
Tags the signal by type and severity against your ontology.
- 3
Decide
Applies your SOP rules to choose the dispatch or service response — or escalate when confidence is low.
- 4
Act
Drafts the dispatch or service response; a human approves the first runs, then it advances to assisted / autonomous.
- 5
Log decision
Every decision is written to the Decision Log with the full reasoning trail.
See it in action
State Transformation
A formal contract: what this pack converts, with explicit uncertainty bounds and verification criteria.
Initial state
Agency on Incident observed but not yet reconciled
Target state
Emergency Response Coordination: Incident returned to a reconciled state with Resource issued (auto-resolved | assisted | escalated) and the record updated
Invariants (must hold)
Incident identity resolved before any actionAgency classified by type & severity against the ontologyResource authorized by policy and fully reversibleUncertainty bounds (max acceptable error)
max_severity_misclassification≤ 5.0%max_routing_error≤ 2.0%Verification: Resource recorded + downstream Incident state advanced + append-only audit entry
Domain ontology — entities & states
The vocabulary this pack reasons over. Each entity has its own state machine.
Incident4 statesobserved→classified→in_review→resolvedAgency4 statesobserved→classified→in_review→resolvedResource4 statesobserved→classified→in_review→resolvedRelations
- · Incident-emits-Agency
- · Agency-routed-to-Owner
- · Agency-resolves-into-Resource
Audit & explainability
- Per-decision reasoning saved (input, rule applied, output)
- Override button — marks the decision and re-trains the rule layer
- Append-only ledger export for compliance / audit
Pricing
~7× ROI — you keep ~85% of the value this pack creates. Priced at the market median, never as a race to the bottom.
Pilot
Prove the ROI on one bottleneck.
$1,720/mo
Onboarding · included free
- 1 workflow deployment
- Shadow + assisted run modes
- White-glove setup call
- Decision Log + audit export
Scale
RecommendedRun it as a continuous outcome.
$4,130/mo
Onboarding · included free
- Up to 5 deployments
- Autonomous mode (earned via self-grading)
- Continuous SLA in the Outcome Console
- Autopilot drift signals
Enterprise
Your operating model, contracted.
Custom
+ custom implementation
- Unlimited deployments
- Custom SLAs + integrations
- Dedicated solutions engineer
- SSO + compliance reviews
Calculate my ROI
Drag the sliders. We'll email you a personalized report — no fluff, your numbers.
Onboarding is included free — self-serve or white-glove
Pick Self-serve and our onboarding assistant walks you through connecting Gmail/Outlook/Slack/ERP, or choose White-glove and a Centertron specialist joins you for a live go-live call — both at no extra cost, live in <48 hours. Either way, the pack runs in your audit trail with every decision logged.
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