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Smart Infrastructure

RFI, Submittal & Change-Order Automation

Route every RFI, submittal, and change order to the right reviewer with the drawings attached — and escalate before the SLA slips.

Public-project RFIs, submittals, and change orders sit in email and PDF stacks; routing is manual and SLA breaches delay the schedule and invite claims.

69 teams run this pack 17,871 runs / 30 days 93% auto-resolution

Expected outcome

Every item auto-classified, routed to the responsible party with source documents, and escalated on SLA expiry with a full audit trail.

Runs as a continuous outcome

A continuous project-controls contract — every RFI, submittal, and change order routed and escalated on time with a FOIA-ready trail always standing.

SLAOn-time RFI/submittal routing >= 95 %/ daily Part of Resilient Public Works

Install this pack, then graduate it into a continuous outcome from My Workflows — it earns autonomy (shadow → assisted → autonomous) as it proves itself on real telemetry.

Hours saved / wk

20

FTEs freed

0.6

Monthly value

$24,000

Triggers

New RFI / submittal ingested
ready
Change order raised
ready
Review SLA approaching expiry
ready

Integrations

Project management (Procore/e-Builder)

RFI/submittal workflow

Document control

Drawings + specs

Agent steps

1 credit / run
  1. 1

    Classify

    Grades type, discipline, and responsible party per project rules.

  2. 2

    Route

    Routes to the reviewer with drawings and spec references attached.

  3. 3

    Escalate

    Pages the next tier the moment the review SLA slips.

  4. 4

    Log decision

    Every routing and response on the Decision Log.

See it in action

Audit & explainability

  • RFI/submittal routing trail
  • SLA-adherence record
  • FOIA-ready project evidence

Pricing

~7× ROI — you keep ~85% of the value this pack creates. Priced at the market median, never as a race to the bottom.

Pilot

Prove the ROI on one bottleneck.

$3,600/mo

Onboarding · included free

  • 1 workflow deployment
  • Shadow + assisted run modes
  • White-glove setup call
  • Decision Log + audit export

Scale

Recommended

Run it as a continuous outcome.

$8,640/mo

Onboarding · included free

  • Up to 5 deployments
  • Autonomous mode (earned via self-grading)
  • Continuous SLA in the Outcome Console
  • Autopilot drift signals

Enterprise

Your operating model, contracted.

Custom

+ custom implementation

  • Unlimited deployments
  • Custom SLAs + integrations
  • Dedicated solutions engineer
  • SSO + compliance reviews
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Calculate my ROI

Drag the sliders. We'll email you a personalized report — no fluff, your numbers.

10 people
50

Hours/wk saved

20

FTEs freed

0.6

Monthly value

$24,000

$288,000/yr

We'll never sell your email. One report, no drip campaign.

Estimates use the same scaling formula sales reviews on the call. No marketing math.

Onboarding is included free — self-serve or white-glove

Pick Self-serve and our onboarding assistant walks you through connecting Gmail/Outlook/Slack/ERP, or choose White-glove and a Centertron specialist joins you for a live go-live call — both at no extra cost, live in <48 hours. Either way, the pack runs in your audit trail with every decision logged.

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